FAQ

 

1. What types of payment methods does Modern Hejab accept?
We are pleased to accept all major credit cards, Paypal as well as checks and money orders. When using credit cards or Paypal, the customer will have their credit card charged immediately. In the event a customer would like to use checks, or money orders, the order will be shipped after payment is received.


2. How long will it take until I receive my purchase?
With our same day shipping policy your purchase will come to you as soon as possible. For orders within North America, please expect your purchase in 4-7 business days. For International deliveries, please expect, 7-10 business days.
For more details about shipping please see our "Shipping and Returns".

3. If I would like to make a return, what do I do?
We value the satisfaction of our customers and we strive to offer a hassle-free return/exchange policy. Simply email us within 14 days of your purchase and you will receive a full refund or exchange. For more details, please see our "Shipping & Returns".


4.  Why do I need to create an account to make a purchase?
We ask you to create an account for 2 reasons; 1. To make future purchases faster and easier; 2. To ensure that we can inform you of specials and promotions. 
We would like to assure you that your information will not be shared with any other business. We take security of your personal information very seriously. For more information, please see our "Privacy Notice".


5. I am unsure how to make a purchase.
At Modern Hejab, we take pride in our easy-to-use website as well as checkout system. Follow these simple steps:
  1. Select the product you wish to purchase
  2. Enter how many of this item you would like to purchase and which colour or size you would like.
  3. Select "Add to My Bag"
  4. In the checkout you will need to "Sign Up" or "Login".
 5. Using the payment method you have chosen, follow the directions to complete your purchase.